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| Home | Bulk Purchase | Wholesale | Affiliates SHARING... Charity | Video | Photo | Music | Books | Articles | Museum | Frequently Asked Questions | |||||||||||||||||||||||
*** Surprise Gifts *** 
 
 
 
 ~ upon on request ~ CATEGORIES BABIES & KIDS Baby Carriers Baby Hats Baby Shoes CARVING ART Shadow Puppets Wood Carving GIFT CERTIFICATE HOME FURNISHINGS Bed Sheets Cushion Covers Door Curtains Tablecloths LADIES FASHION Bags Bracelets Earrings Hair Pins Shoes Skirts MASKS Festive Masks Opera Masks Ritual Masks MUSICAL INSTRUMENTS Bawu Hulusi Uyghur ORNAMENTS & COSTUME Costume Dresses Silver Ornaments PAINTING ART Batik Paintings Thangka Paintings Watercolor Paintings TAILOR SHOP Kung Fu Jackets Kung Fu Long Coats Kung Fu Pants Kung Fu Shirts Kung Fu Shoes Kung Fu Suits TEXTILE ART Antique Embroidery Embroidery Tapestry
Frequently Asked Questions SHIPMENT1. What are Interact China shipping rates? 2. Can I ship to an address outside of United States? 3. Can I purchase the item from US and send it to Australia as gift? Do I have to pay any extra fee for it? 4. How long does the delivery take in arriving US / Europe? 5. Is postage insurance included? 6. Can I request it be send via express? How much does it cost and how long does it take? 7. Do I need to sign-in for the receipt when receiving my item? PAYMENT 8. Which credit card do you accept? Do you accept debit card? Do you accept credit/debit card outside of US? 9. What currencies do you accept? 10. Is my payment through credit card secure at interactchina.com? 11. Is there any tax to be added on top? MY ORDER 12. Will I get an order confirmation? 13. Can I make changes to my order after it has been submitted? 14. How does Interact China use my personal information? 15. What is your satisfaction guarantee policy? 16. Is my purchase protected by Paypal Buyer Protection Program? 17. How can I check my order status / track the shipping? RETURN 18. What are the steps in returning the item to you? 19. How do you credit the money back to me after I make a return? DISCOUNT, BONUS, GIFT WRAP, CHARITY 20. Do you offer any discount for multiple purchases? 21. If I buy 5 items and ship them to different addresses, will I get the multiple purchase discounts? 22. Can I make two purchases separately and still enjoy the multiple purchase discount? 23. How to receive the Bonus VCD? 24. Do you offer gift wrapping service? 25. How to participate charitable donation through Interact China? ASSOCIATE PROGRAM 26. Do you offer price discount if I make a repeated purchase from you? 27. What is the minimum order under the Associate program scheme? 28. In joining you Associate program to resell your products, do I have to have a physical store? SOURCING PARTNER / BUSINESS SERVICES 29. Can you custom made items that incorporate our company color and logo? 30. I want to develop a new ethnic embroidery handbag product line using my own pattern design. Can you help? SHIPMENT 1. What are Interact China shipping rates? We offer free worldwide registered air delivery for all products, except that you want courier delivery service. 2. Can I ship to an address outside of United States? Yes! We deliver to worldwide destinations. In fact many of our customers are from Europe, Canada, Australia / New Zealand and other Asian countries. 3. Can I purchase the item from US and send it to Australia as gift? Do I have to pay any extra fee for it? Yes we can send item to worldwide destination for you, and No you do not need to pay any extra fee. In fact we can even gift wrap it and write a short message for you free of charge! Let us know if you want this free gift wrapping service. 4. How long does the delivery take in arriving US / Europe? We send all items via registered air delivery directly from the Southwest China. It usually takes 10 - 15 days to arrive US / Europe. Custom ordered item will take longer as requiring extra time to made. Courier delivery (5 - 8 days) can be arranged with extra fee upon request. 5. Is postage insurance included? Postage insurance is optional and is surcharged at 5% of the total amount. Simply mark down "add postage insurance" and pay 105% of the item price during check out. We recommend adding postage insurance as Interact China will not be responsible for the lost or damage of the item due to the postage delivery. 6. Can I request it be send via courier? How much does it cost and how long does it take? Yes you can opt for courier delivery with extra fee. Different products and countries will have different rates, please write to us to confirm before you order. For most countries, it usually take 5 – 8 days to arrive (except custom ordered items). 7. Do I need to sign-in for the receipt when receiving my item? Yes, you need to sign-in for the receipt as items are sent via registered air parcel. PAYMENT 8. Which credit card do you accept? Do you accept debit card? Do you accept credit / debit card outside of US? We accept all major credit and debit cards worldwide, (also bank account payment for some countries), using Paypal payment system www.paypal.com. It is free, easy to use and pay instantly. It is available in many currencies, and that you don't share your financial information with us. Paypal is backed by eBay and is one of the most secure way to make payment over the internet. 9. What currencies do you accept? All of our products are priced in USD. However, you can use your non-USD credit / debit cards to make USD payment via Paypal currency conversion system. Visit Paypal www.paypal.com for more information. We also accept Direct Debit / Bank Wire or Postal Order / Bank Draft in various currencies for bulk purchase. 10. Is my payment through credit card secure at interactchina.com? Definitely!! Your security is our priority at interactchina.com and hence we use Paypal www.paypal.com as the only payment gateway in accepting your payment. You don't share any of your credit card number / information to us, and that Paypal use Secure Sockets Layer (SSL) technology to encrypt your credit card information to ensure secure transaction. 11. Is there any tax to be added on top? All of our items are shipped directly from Southwest China and hence we will not add sales tax / VAT on top of the price tag. However, you may have to pay custom tax should it arise, subject to your country's tax rule. MY ORDER 12. Will I get an order confirmation? Yes! For every order you will receive an order confirmation email along with a confirmation number. For your security, we will only send an order confirmation to the email address you provided during check out, please ensure your email address is correct. 13. Can I make changes to my order after it has been submitted? Our goal is to pack and ship your order as quickly as possible (within 24 hours). Therefore, we may not be able to allow changes to your order once you have made your purchase. 14. How does Interact China use my personal information? We respect our customers and understand that you are concerned about privacy. We've instituted policies intended to ensure that your personal information is handled safely and responsibly. Read our Privacy Policy for details. 15. What is your satisfaction guarantee policy? We offer 90 days money back guarantee. Yes, it is 90 days! We examine each item carefully and offer full refund or free replacement if item is of inferior quality, defective or not as described. If not completely satisfied, simply return the item within 90 days from the date of purchase (item to be returned in original condition). Sorry, the refund does not include any returned postage fees. 16. Is my purchase protected by Paypal Buyer Protection Program? Yes you are well protected. We are verified top-tier Paypal merchant and your purchase is protected by Paypal Buyer Protection Program for up to US$ 2,000 17. How can I check my order status / track the shipping? Simply enter your confirmation number in Check Shipping Status box on the top right of the home page, and you will find the shipping status and the tracking number. You can also e-mail us at interact@interactchina.com and quote your confirmation number / invoice number, we will immediately check the order status and reply to you within 24 hours. RETURN 18. What are the steps in returning the item to you? First of all, please check the date to see if it is within 90 days from the date of purchase, and that the item is in its original condition. Then e-mail us at interact@interactchina.com to state “item to be returned” and quote the invoice number. We will then confirm you the amount to be refunded and the returned address for you to ship. 19. How do you credit the money back to me after I make a return? We will credit your money back to your Paypal account once the item has been received, which need to be the same Paypal account as you made payment. DISCOUNT, BONUS, GIFT WRAP, CHARITY 20. Do you offer any discount for multiple purchases? Yes, you will get 10% off the total for 2-4 items, 15% off the total for 5-9 items, and 20% off the total for 10+items, per every single transaction. Simply key in the Promote Code “SAVE 10%”, “SAVE 15%”, “SAVE 20%” during your check out. Please note, you need to key in the promo code in order to enjoy the discount. 21. If I buy 5 items and ship them to different addresses, will I get the multiple purchase discounts? Yes you are still entitled to enjoy multiple purchase discounts. In your case you will get 15% off the total amount for buying 5 items in one order. 22. Can I make two purchases separately and still enjoy the multiple purchase discount? Sorry that our discount system is designed for a single purchase with multiple items. It does not work for two separate purchases. 23. How to receive the Bonus VCD? As long as your purchase goes over US$100 per transaction, you are entitled to get a tribal VCD for free. You are required to claim it during the check out in order to receive it. 24. Do you offer gift wrapping service? Yes, and is a complimentary service! All you have to do is to let us know you want the purchased item be sent as gift and provide us 1) the recipient's name, 2) recipient's address and 3) a short message you want us to write on the gift tag. We will then send it via registered air according to your request. 25. How to participate charitable donation through Interact China? You can participate in helping children of Southwest China through us in two different ways. 1) Visit our eBay Store “Charity Bid” section – we will sponsor the item and the registered air shipping fee, and you can bid the item, where all bidding proceeds go to charitable organizations for child sponsorship program. 2) Make direct donation via our Charity page and all proceeds go to charitable organizations for child sponsorship program. Either way we will list your name and amount donated in our Charity page as an appreciation for your generosity. You can also encouraged to contact charitable organizations directly to see what you can do to help. ASSOCIATE PROGRAM 26. Do you offer price discount if I make a repeated purchase from you? Yes! This is where our Associate Program comes from - we offer price discount for our Associate, who is passionate about oriental handicrafts and is likely to make repeated purchase and/or want to promote / distribute them. Visit Associate Program for more detail or contact us at associate@interactchina.com 27. What is the minimum order under the Associate program scheme? There is no minimum per order required. You can order just one item and still be eligible for the Associate price. 28. In joining you Associate program to resell your products, do I have to have a physical store? No, our goal is to promote these lovely items to everyone who is interested in Oriental ethnic art and culture. You can promote them to your neighborhood community or through your own website / blog. We trust oriental ethnic handicrafts lovers are more concerned about the quality of the product, rather than a store setting. SOURCING PARTNER / BUSINESS SERVICES 29. Can you custom made items that incorporate our company color and logo? Yes we can custom made items according to our clients' specific need. Simply forward us your request at source@interactchina.com and we will see what we can do for you. 30. I want to develop a new ethnic embroidery handbag product line using my own pattern design. Can you help? Yes! We have good networks and resources of skillful crafters and quality material that are of reasonable cost. Please contact us at source@interactchina.com and let us know how we can help. We are glad to answer any other questions that you may have. Feel free to contact us at interact@interactchina.com | ||||||||||||||||||||||||
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