~~~ Our Commitment in Tracking, Protecting and Delivering Your Product ~~~

This shipping policy has been created in order to demonstrate our firm commitment in doing the best in tracking, protecting and delivering your product, wherever you are.

Free Registered Air Delivery, Worldwide

We offer free worldwide registered air delivery for all products you purchase from InteractChina.com with no minimum purchase required!

Priority Handling - Item Dispatch within 24 Hours

Priority handling items are shipped within 24 hours upon payment received (except custom order item, public holiday or Sunday, and temporary out of stock item). All items are shipped directly from our Guizhou City Operation Center located in the heart of Southwest China.

High Quality Wrapping & Packaging

We pay special attention in wrapping each item and use extra bubble wraps to ensure good protection. In all circumstances only high quality heavy duty shipping box (thick mailing tube for paintings) are used.

Each Item has its Own Tracking Number

We understand how important it is be able to keep track of your item, and will make sure each parcel is shipped registered with its own tracking number. Most destinations takes +/- two weeks to arrive (except custom order), and we are always standing by to track it for you whenever you request us to do so.

Requiring Sign-in for the Safe Receipt

All items are shipped via International Registered / Signed-For Air Mail, Air Parcel or Courier Express. In all occasions you are required to sign-in for the receipt of it, ensuring it is safely delivered to your hand.

Receive the Item in 10 – 15 Days

For most destinations it takes approximately 10-15 days to arrive, but in some rare situations it may take as much as four weeks due to the custom check, bad weather, or the peak delivery season such as Easter or Christmas.

Optional Courier Express Service

Express delivery such as EMS, DHL, FedEx and UPS, can be arranged with extra fee upon request. For most destinations it will shorten the delivery time in half and take approx. 5 – 7 days to arrive.

Optional Postage Insurance

Postage insurance is optional and is surcharged at 5% of the total amount. Simply write down "add postage insurance" during the check out, and we will send you a separate invoice for your postage insurance payment. We recommend you to purchase postage insurance as Interact China will not be responsible for the lost or damage of the item due to the postage delivery.

Custom Duty

Unlike electronic or computer products, the issue of custom duty is not often in our case. However, should this issue arise, it would be up to the custom duty officer to decide if to impose tax on it, and is so, how much to impose. In this case it would be the responsibility of customer to pay the levied duty in order to receive this item.