~~~   Our Commitment in Ensuring Your 100% Satisfaction   ~~~

This return policy has been created in order to demonstrate our firm commitment in providing the best practice in ensuring your 100% satisfaction in shopping with us.

90 Days Money Back Guarantee, No Restocking Fee Required

We offer 90 days money back guarantee. Yes, it is 90 days! We examine each item carefully and offer full refund or free replacement if item is of inferior quality, defective or not as described. Simply return the item in its original condition within 90 days from the date of purchase, and you could opt to make a replacement purchase, put it in store credit, or have us to refund the money back to your paypal account. All three options will not require you to pay any restocking fee.

3 Easy Steps in Returning the Product

1) First of all, please check the date to see if it is within 90 days from the date of purchase, and that the item is in its original condition. 2) Then you can e-mail us at interact@interactchina.com to state “item to be returned” and quote the invoice number. We will then confirm you the amount to be refunded and inform you the returning address. 3) After that you can print the returned address and have the parcel shipped back to us via registered air. Returned shipping using registered air is required to ensure it can be tracked. It also help reduce your risk as it ensures our sign-in for the receipt of it.

Hassle Free 100% Money Refund, No Financial Charge

We will notify you once we receive the item, and if you opt to have us credit the money back to your Paypal account, we will do so and credit it back to the same Paypal account as you made payment. There will be no waiting period for the refund, and we will not deduct any service charge or financial charge for your refund, ensuring you get 100% of what you have paid to us.

Item Condition

Item to be returned need to be in its original condition and in the original box and/or packaging. For item that has been used, washed, damaged, alternated, or any other situation that making it not of original condition, they cannot be returned and the money back guarantee policy will not apply. Item that is of custom made nature made specifically for you cannot be returned too.

We Will Pay One Way Shipping Cost for You

We will be responsible and pay for you the shipping cost involved in shipping the item from our Southwest China operation center to your destination, even if you decide to return the item. For the returned shipping fee, you will be responsible for the fee involved in shipping the item back to our Southwest China operation center.

For Defective Item

Defective item is rarely happen as we are having a rigid product policies to our suppliers, crafters, artisans, and our Product Care team members to ensure each item is fully examined before it is shipped out. However should you think the item you receive is defective, please give us a call immediately. We will walk through with you to see what exactly happen, and help you to solve the issue in a professional manner.

For Damaged Item

Damaged Item again is not often as we use above industry standard in wrapping and packaging the item. We however offer optional postage insurance for customer who wants to be fully protected for damage or lost. Please put “add postage insurance” during the check out process, and we will calculate you the amount required for this option. For those who do not opt for postage insurance, you are advised to check the parcel carefully and immediately when receiving it from the carrier. You should refuse the shipment immediately when it is visibly damaged, as this allows you to file a claim to your carrier. In cases of concealed damage, pictures showing the damage upon arrival could be of great help in getting reimbursed from your carrier. You are also advised to maintain the original packaging as prove of parcel complying with international postage standard. Please be advised that you should notify the damage to your carrier within 24 hours as many carriers have a cut off time after which they will not accept claims. Most carriers will have a claim system and related procedure for customer claiming the damage due to their mishandling. We will provide necessary document such as shipping record and prove of product value in facilitating your claim. However, for customer not opting for postage insurance, we are sorry that we are not capable in making the claim on your behalf to your local carrier.

Non-Returnable Products

For hygienic reason, items that come in direct contact with the body (for example, an earring) cannot be returned. Items that can be duplicated, such as CD, VCD and DVD, cannot be returned too. We hope you can understand the rationale behind, and pay special attention in choosing these products.